Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Instead of returning items, you can contact us for a full refund as returns run counter to our emphasis on sustainability; every return has a carbon footprint. So tell us what went wrong, a picture must be attached and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.
To be eligible for a return, your item must be broken or defective.
Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase along with a photograph attached.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.